How to Safely Update Xerox WorkCentre Firmware

Firmware updates on shared office devices need more care than home printers, since an interrupted update can take an entire department offline.

Symptoms to look for

• Update available notification appears on the device panel
• Uncertainty about scheduling downtime for a shared device
• Previous update caused unexpected behavior changes

What causes it

Firmware updates are periodically released for security patches, driver compatibility, and bug fixes — skipping them too long can cause compatibility issues with newer computers.

How to fix it

1. Schedule the update outside business hours to avoid disrupting active print jobs.
2. Back up current device settings/address books if your model supports export.
3. Download the specific firmware version for your exact WorkCentre model from Xerox support.
4. Apply the update via the web-based device interface rather than the front panel when possible.
5. Verify all configured settings (scan-to-email, print drivers) still function correctly after the update.