Question 1

How do I reset the ink pad counter on my EcoTank?

Accepted Answer

It requires a maintenance mode reset — our technicians can do this remotely in most cases.

Question 2

Why does my Epson keep showing 'offline'?

Accepted Answer

Usually a network or driver mismatch. We resolve this in a single remote session.

Question 3

Do you support SureColor large-format printers?

Accepted Answer

Yes, including print head cleaning cycles and color calibration.

Question 4

Can borderless printing errors be fixed without new paper trays?

Accepted Answer

Yes, it's almost always a settings/margin mismatch, not a hardware issue.

Epson Printer Support & Repair

Common Epson issues we fix